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General Information - FAQs | Permanent Visas | Temporary Visas | Australian Citizenship

Making a Visa Application

Clients generally need to lodge applications either through the Call Center by courier or in person at the VIA Center - although some applications must by law be lodged in Australia.

Applications may also be lodged by mail to the Embassy or through a registered Migration Agent, however, we do not recommend that clients forward personal documents, passports and payment through the mail, as safe delivery cannot be guaranteed.

Visa Application Charges & Lodgement Fees

The majority of visa and Citizenship applications attract a Visa Application Charge (VAC) which can be paid in any Australian office, or through a Philippines Manager's Check payable to the "Australian Embassy" when lodging your application.

Please note that there are also lodgement fees payable to our Service Delivery Partner (see www.via.ph/via-australia/index.html) which must be in the form of cash or a separate Manager's Check.

The Call Center & Courier

General information regarding visa application processes and requirements is available on the Call Center’s inquiry line at (63 2) 845 9200. These calls are toll-free from within Metro Manila but will attract standard NDD rates for calls from outside Manila.

To arrange for lodgement of visa applications by courier or to make an appointment, the Call Center can be contacted on any of the following numbers, depending on your telephone service provider:

1909-3622779 (PLDT/Smart/Touchcard subscribers)
1900-3622779 (Globe/Innove/Touch mobile subscribers)
1903-3622779 (BayanTel subscribers).

• These numbers are only available to telephones with NDD access, or by calling 109 on a PLDT phone for operator-assisted connection. Calls will be billed at PhP 32 per minute plus VAT. Additional charges apply to calls made outside Metro Manila, or from pre-paid phone cards and payphones.
• These numbers are available to Globe and Touch Handyphone mobiles at the same call rate.
• For access from Australia please call 63 2 845 9211. Calls will be billed at a flat rate of AUD$10.00. Payment can only be made by credit card.

The Call Center operates Monday to Saturday from 8am to 6pm.

The VIA Center

The VIA Centres allows people to personally obtain information and to lodge visa applications, for a fee (please refer to our SDP's website at www.via.ph for more information about their service fees). No prior appointments are needed to attend the VIA Centre. Please note that mailed visa applications cannot be accepted at the VIA Centre.

VIA Centers are located at:

Metro Manila
Unit 901, 9/F One Corporate Plaza
845 Antonio Arnaiz Ave (Pasay Rd)
Makati City.

Metro Cebu
Unit 1004-B, 10/F Keppel Center
Samar Loop cor Cardinal Rosales Ave
Cebu Business Park,Cebu City

The Centres opening hours are:
8:30am to 4:00pm, Monday to Friday - For lodging
applications
8:30am to 5pm, Monday to Friday – For general information
8:00am to 11:30am, Saturday - For lodging applications and general information.

The Centres are closed on a majority of Philippine public holidays.

The VIA Centres have computer facilities and provides free internet browsing for visa and citizenship clients on DIAC’s websites. Clients may also, for a small charge, download and print forms and information.
 

Embassy Appointment and Client Counter Hours

Our client counter hours are:

0900 - 1600 Monday - Thursday

Visa Applications are generally lodged through our Service Delivery Partner either at the VIA Centre or by contacting the Call Centre for couriered applications.  Applications are not lodged directly at the Embassy. 

Clients, however, can be seen directly at the Embassy in cases of genuine emergency.

If you have an emergency, please contact the Call Centre and ask to speak to the Client Service Manager.  Alternatively, you may also send us an email at: immigration.manila@dfat.gov.au and state the nature of your emergency.