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- Visas and Migration
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Where to Apply
Applying for a Visa
Visa applications, except for Refugee and Humanitarian Entry, should be lodged through the department's Service Delivery Partner (SDP) in the Philipines, Philippines Interactive Audiotext Service Inc (PIASI).
A fee will be charged for this service in addition to the visa application charge for all visa and citizenship applications. For more information about lodgement procedures, fees charged, contact details, office locations and office hours, visit PIASI
Mailing application from outside the Philippines - To minimise the risk of experiencing delays or the non-delivery of your posted items to the Embassy, we recommend that you courier your application directly to PIASI. Please ensure you include an international money order / bank cheque that covers the PIASI service costs and the visa application charge. Clients should also include a pre paid courier package for documents and items that need to be delivered back to Australia.
Visa Application Charges & Lodgement Fees
The majority of visa and Citizenship applications attract a Visa Application Charge (VAC) which can be paid in any Australian office, or through a Philippines Manager's Check payable to the "Australian Embassy" when lodging your application.
Please note that there are also lodgement fees payable to our Service Delivery Partner - PIASI - which must be in the form of cash or a separate Manager's Check.
The Call Center & Courier
General information regarding visa application processes and requirements is available on the Call Centre’s inquiry line at (63 2) 845 9200. These calls are toll-free from within Metro Manila but will attract standard NDD rates for calls from outside Manila.
To arrange for lodgement of visa applications by courier or to make an appointment, the Call Center can be contacted on any of the following numbers, depending on your telephone service provider:
1909-3622779 (PLDT/Smart/Touchcard subscribers)
1900-3622779 (Globe/Innove/Touch mobile subscribers)
1903-3622779 (BayanTel subscribers).
• These numbers are only available to telephones with NDD access, or by calling 109 on a PLDT phone for operator-assisted connection. Calls will be billed at PhP 32 per minute plus VAT. Additional charges apply to calls made outside Metro Manila, or from pre-paid phone cards and payphones.
• These numbers are available to Globe and Touch Handyphone mobiles at the same call rate.
• For access from Australia please call 63 2 845 9211. Calls will be billed at a flat rate of AUD$10.00. Payment can only be made by credit card.
The Call Center operates Monday to Saturday from 8am to 6pm.
The VIA Center
The VIA Centres allows people to personally obtain information and to lodge visa applications, for a fee (please refer to our SDP's website at www.via.ph for more information about their service fees). No prior appointments are needed to attend the VIA Centre. Please note that mailed visa applications cannot be accepted at the VIA Centre.
VIA Centers are located at:
3rd Floor, Allegro Center 2284 Chino Roces Extension
Barangay Magallanes Makati City, Metro Manila 1231 Philippines
Unit 1004-B, 10/F Keppel Center
Samar Loop cor Cardinal Rosales Ave
Cebu Business Park,Cebu City
The Centres opening hours are:
8:30am to 4:00pm, Monday to Friday - For lodging applications
8:30am to 5pm, Monday to Friday – For general information
8:00am to 11:30am, Saturday - For lodging applications and general information.
The Centres are closed on a majority of Philippine public holidays.
The VIA Centres have computer facilities and provides free internet browsing for visa and citizenship clients on DIAC’s websites. Clients may also, for a small charge, download and print forms and information.
Embassy Appointment and Client Counter Hours
Clients will NOT be admitted to the Australian Embassy to lodge visa or citizenship applications unless in cases of genuine emergency only. Simply booking a ticket and needing to travel on the desired date does not classify as an emergency.
Appointments can be made by:
• e-mail firstname.lastname@example.org
If e-mailing us, you will need to include your name and passport number and the purpose of your appointment. You may include a telephone contact number if you wish.
Our client counter hours are: 0900 - 1600 Monday - Thursday
Wherever possible Visa Applications should be submitted through our Service Delivery Partner either at the VIA Centre or by contacting the Call Centre for couriered applications.